![]() ![]() Think articles from the knowledge database, saved files and old tickets. This is based on artificial intelligence and shows the most relevant and useful content to handle cases. The strengths of Slack integrated in Salesforce Service Cloud The result: faster case processing, higher employee productivity, a better Customer Satisfaction Score and a transformed customer experience. Slack connects teams throughout your organization and mobilizes you to better serve your customers. We often find that difficult customer support is more a case of not being able to do it and not wanting to.īut there is a solution. Hand in hand goes the lack of an overall view of the total workload and performance. ![]() They are often completely isolated from other key departments. Support teams often operate on an island. The B2B customer service challenges today
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